Privacy Policy

Last updated: 23 September 2025

Trendline Training & Consultancy Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website trendlinec.com and related services.

1. Who We Are

Company: Trendline Training & Consultancy Ltd
Address: 4th Floor, Anchor House, Suite 405, Cairo Road, Lusaka, Zambia
Contact: info@trendlinec.com / training@trendlinec.com

2. Information We Collect

We may collect the following categories of information:

• Identity data: name, job title.
• Contact data: email, telephone number, postal address.
• Organisation data: company name, role, industry.
• Usage data: IP address, browser and device details, pages visited, session times.
• Payment data: if you purchase paid services (processed via third-party providers).

3. How We Collect Data

Data is collected when you provide it directly (enquiries, registrations, bookings), via cookies and analytics on our website, and from third parties where you have consented or as permitted by law.

4. Purposes & Legal Basis

We use personal data to:

• Provide and deliver training and consultancy services
• Respond to enquiries and communicate booking information
• Improve our site and services (analytics)
• Send marketing communications where you have consented
• Comply with legal and regulatory obligations

Legal basis depends on processing activity and jurisdiction: consent, contract performance, legal obligation, or legitimate interests.

5. Sharing & Disclosures

We may share data with third-party service providers (hosting, analytics, payments), professional advisers, and where required by law. We do not sell your personal data.

6. Data Retention

We retain personal data only as long as necessary to fulfill purposes described and comply with legal obligations.

7. Your Rights

Depending on jurisdiction, you may have rights including access, correction, erasure, restriction, objection to processing, and data portability. To exercise your rights, contact info@trendlinec.com.

8. Security

We take reasonable technical and organisational measures to protect personal data. However, no system is 100% secure — contact us immediately if you suspect a breach.

9. International Transfers

If data is transferred outside your country (e.g., cloud providers), we ensure appropriate safeguards are in place.

10. Changes

We may update this policy. Substantial changes will be communicated, and the “Last updated” date will be revised.